FAQ

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=90 BGCOLOR="#006699" TEXT="#080000" background="220085a3.jpg"> <div> <FONT SIZE="5" COLOR="#FFFFFF" FACE="Arial" ><B>Clearview Satellites</B></FONT><B>     |     </B><A HREF="index.htm" TARGET="_top" TITLE="Clearview Satellites"><U><B>home</B></U></A></div> <div> <A HREF="what_does_our_service_offer.htm" TARGET="_top" TITLE="About Us"><U>About Us</U></A>   |   <A HREF="id18.htm" TARGET="_top" TITLE="News and Events"><U>News and Events</U></A>   |   <A HREF="id19.htm" TARGET="_top" TITLE="Location"><U>Location</U></A>   |   <A HREF="id22.htm" TARGET="_top" TITLE="Our Installation Services"><U>Our Installation Services</U></A>   |   <A HREF="id23.htm" TARGET="_top" TITLE="Links"><U>Links</U></A>   |   <A HREF="id37.htm" TARGET="_top" TITLE="Free Foreign Channels"><U>Free Foreign Channels</U></A>   |   <B>FAQ</B>   |   <A HREF="frequency_and_aerial_information_.htm" TARGET="_top" TITLE="Resources"><U>Resources</U></A>   |   <A HREF="contact_information.htm" TARGET="_top" TITLE="Contact Us"><U>Contact Us</U></A>   |   <A HREF="other_services_we_offer_.htm" TARGET="_top" TITLE="Additional Services"><U>Additional Services</U></A></div> <div> <B> <script language="JavaScript">  </script>  </B></div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="1a9c8c83.gif"> <div>  <script language="JavaScript">  </script>  </div> <div>  <BODY> <body background="pic.gif"> <script language="JavaScript">  </script>  </div> <div>  <SCRIPT LANGUAGE="JavaScript">  </SCRIPT>  </div> <div> <TABLE BORDER="2" CELLPADDING="2" CELLSPACING="1" WIDTH="174" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" BGCOLOR=#669999 > <tR> <tD VALIGN=TOP BGCOLOR=#3300FF HEIGHT= 136 WIDTH="162"><div> <B>You don't have to feel like you're banging your head against a brick wall</B></div> <div> <B>"</B><FONT SIZE="4" COLOR="#FFFFCC" FACE="Arial" ><B><U>ASK</U></B></FONT><B>"</B></div> <div> <B>We're Here To Help</B></div> </tD> </tR> </TABLE></div> <div> <B><IMG SRC="1cf50a50.gif" border=0 width="80" height="165" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></div> </td> <td valign="top" height=390 BGCOLOR="#FFFBF0" TEXT="#080000"> <div> <I>FAQ</I></div> <div>  <script language="JavaScript">  </script>  </div> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Why do you charge a call out fee ?</B>  </div> <bR> <div> In simple terms, if we were to consistently view sites, without actually undertaking any work, it would create a great deal of additional expense for us, which in turn would mean that we would have to increase our installation charges to cover those costs.</div> <div> Any genuine potential customer would understand this, and the peace of mind that a site inspection can give, along with our installation prices remaining competitive. Subsequently It benefits both ourselves, and our customers.</div> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Do you always charge a call out fee ?</B></div> <bR> <div> NO, In many instances, the customer often lives close to where we are working at a given time, or reasonably close to our base. If that's the case, we don't mind taking a look whilst we are in that area.</div> <div> When we charge, it is because we are making a special journey for a specific appointment, and that journey involves travel costs and time. It's just business economics.</div> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">How soon can an installation be arranged ?</B> </div> <bR> <div> Usually we can be on site within 3 days, and if there is a likely delay we would advise you as to why and as to how soon we can attend.</div> <bR> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Do you offer an emergency or out of hours service ?</B> </div> <bR> <div> YES, if specifically requested we can be on site the same day - evening - night,  for various reparation etc. However this service option <FONT SIZE="3" COLOR="#FF0000" FACE="Arial" ><B>"WILL"</B></FONT> incur a higher cost.</div> <bR> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Do you carry out insurance repairs and installations ?</B> </div> <bR> <div> YES, we are more than happy to quote you for insurance purposes.</div> <bR> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Are you willing to install old second user equipment ?</B> </div> <bR> <div> YES, we will install whatever the customer wants, and we will advise as to anything that could present a problem in the immediate sense or future.</div> <bR> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">How long does a standard Aerial or Satellite installation take ?</B></div> <bR> <div> In most cases standard "Fixed" Satellite Dishes or Aerials would be fitted and aligned, ready for normal use in just a few hours from start to finish. Only rarely, and under difficult situations like unusual mounting points and additional fittings does it take longer, and that, based on the work at hand.</div> <bR> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">How long does a motorised Satellite system take to install ?</B></div> <bR> <div> Generally a motorised system is completely installed and fully functional inside of a normal working day, though occasionally it can take a little longer if there are obstructions or siting problems.</div> <div> Motorised systems require very accurate installation to function correctly because they have to precisely track the <A HREF="satellite_map_view_of_clark_belt.htm" TARGET="_top" TITLE="Satellite View"><U>satellite arc</U></A> in space.</div> <div> Failure to make these precision settings correctly results in some satellites being unobtainable or giving such weak signals that they are unwatchable.</div> <bR> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Could I install one of these systems myself ?</B></div> <bR> <div> In simple terms, I don't know.</div> <div> You could follow the generalised instructions found around the Internet, or those that may be included within your satellite package.</div> <div> The questions you really need answered are -</div> <div> Do you have the ability and knowledge to successfully and accurately install and align your dish or aerial?</div> <div> Are you happy to scale ladders, walls and roofs to mount the equipment?</div> <div> Is it worth your while spending a few hundred pounds to purchase special meters and / or other tools that you may only use once or twice ?</div> <bR> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">What does your installation guarantee cover ?</B> </div> <bR> <div> Our guarantee is specific to the installation we do, including any cabling or fittings that we supply and is for 1 full year. </div> <div> For a more detailed explanation of our terms and conditions you can read <A HREF="what_does_our_service_offer_guarantee.htm" TARGET="_top" TITLE="About Us"><U>HERE</U></A></div> <bR> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Are there any FREE channels I can receive with a standard Sky Digibox ?</B> </div> <bR> <div> Yes, in general you can receive a variety of free channels including the ever popular Sky News and CNN News. Many free channels are available via a non subscribed sky satellite system. More details can be obtained by following the instructions on this link. <FONT SIZE="3" COLOR="#0000FF" FACE="Arial" ><A HREF="http://www.monikie.org.uk/skyfreechannels.htm" TARGET="_blank" TITLE="http://www.monikie.org.uk/skyfreechannel"><U><U>http://www.monikie.org.uk/skyfreechannels.htm</U></U></A></FONT></div> <bR> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">I want to receive </B><B><U>"FREE"</U></B><B> TV and Radio stations in foreign languages ?</B> </div> <bR> <div> Depending on what you want to view or hear you will need either a motorised system or a dish tuned to a specific satellite of your choice. You can view information about the varied free to air channels and the satellites required here. <FONT SIZE="3" COLOR="#0000FF" FACE="Arial" ><A HREF="id37.htm" TARGET="_top" TITLE="Free Foreign Channels"><U><U>Free Foreign Channels</U></U></A></FONT></div> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Do you exchange links or take contract work from other companies ?</B> </div> <bR> <div> YES, we have a link page here that we use to benefit ourselves and other satellite business and retail outlets. Not only does it benefit ourselves, but it also provides an easy to find source of good suppliers..................Interested in a Link ? - <FONT SIZE="3" COLOR="#0000FF" FACE="Arial" ><A HREF="satellite___aerial_retailers_link_page.htm" TARGET="_top" TITLE="Satellite Aerial Retailers"><U><B><U>Click Here.</U></B></U></A></FONT></div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> Copyright © 2007 - Clear View Satellites</div> <bR> <bR> </td> </tr></table></body>